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Wellbeing / Student support

Know where help lives.

Set up everyday healthcare, understand urgent routes and keep the essential safety numbers clear before you need them.

7 min readChecked 30 Aug 2026Independent guide
A group of international students together on a UK campus
A good place to beginCare connected

GP found, urgent route understood, medicines recorded and emergency contacts saved.

Start the guide ↓
01

Everyone in England can register with a GP surgery for free; NHS guidance says ID, proof of address and immigration status are not required to register.

02

Use NHS 111 for urgent help that is not a life-threatening emergency; call 999 in a life-threatening emergency.

03

Keep your medicine names, doses, allergies and a trusted emergency contact available offline.

01 / Care connected

Register with a GP early.

Your GP is the normal starting point for ongoing health concerns, prescriptions and referrals.

Find a surgery

Use the NHS GP search with your postcode, then check whether the practice accepts patients from your area and offers online registration.

What you need

NHS guidance for England says you do not need ID, proof of address, immigration status or an NHS number to register.

University support

Also save your university wellbeing, counselling, disability and campus-security contacts. These services solve different problems from a GP.

02 / Care connected

Choose the right urgent route.

Knowing the difference before a stressful moment helps you act faster.

999

Call 999 for a life-threatening emergency. Give your location first, answer questions clearly and follow the call handler’s instructions.

NHS 111

Use NHS 111 online or by phone when you need urgent medical advice but the situation is not life-threatening.

Pharmacy

A pharmacist can advise on many minor illnesses and medicines, and can tell you when another NHS service is more appropriate.

03 / Care connected

Build everyday safety habits.

Confidence comes from small preparations that do not require you to live in fear.

Night routes

Plan a well-lit route, know your last reliable transport and tell someone when you expect to arrive.

Digital boundaries

Do not share passports, visa evidence, bank details or verification codes through unexpected messages or unverified forms.

Home safety

Learn the building exits, test your understanding of alarms and report broken locks, heating or safety equipment promptly.

Compare / decide

Which service should you use?

This is a simple orientation, not a diagnosis.

NeedStart hereExample
Life-threatening emergency999Severe breathing difficulty, unconsciousness or immediate danger
Urgent but not life-threateningNHS 111You need help deciding what service is appropriate
Ongoing or non-urgent concernYour GPSymptoms, prescriptions, referrals or continuing care
Minor illness or medicine questionPharmacySelf-care advice or help using medicine safely
Emotional or university-life supportUniversity wellbeing serviceCounselling, study impact or campus support
Optional saved progress

Your action checklist.

Tick items off as you go. Progress is remembered between visits only if you allow saved preferences.

Official sources

Check the source, not the rumour.

Rules, fees and eligibility can change. These links take you to the organisations responsible for the guidance.

NHS — register with a GP surgery↗NHS — GP services↗NHS — get help for your symptoms↗